Refund policy
30-Day Return Policy
We want you to be completely satisfied with your skincare purchase. You have 30 days from the date of receiving your order to request a return. To be eligible, products must be unused, unopened, and in their original packaging with all seals intact. A receipt or proof of purchase is required.
To initiate a return, please contact us at info@trda.ca. Returns must be sent to:
The Ridge Dermatology & Associates, Suite 401, 13291 Yonge Street
Richmond Hill, ON L4E 4L6
Once your return is approved, we will provide a prepaid return shipping label and instructions. Please do not send items back without first receiving return authorization, as they will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect product, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items
Due to the nature of skincare and personal care products, the following cannot be returned:
- Opened or used skincare, cosmetic, or beauty products
- Products with broken seals or removed protective packaging
- Sale or discounted items
- Gift cards
- Custom or special-order products
If you are unsure whether your item qualifies, please reach out before initiating a return.
Exchanges
To exchange a product, please return the original unopened item and place a new order once your return has been approved. This ensures the fastest processing time.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to post the refund. If 15 business days have passed since your refund was approved and you have not seen it, contact us at info@trda.ca.
For any questions about our return policy, our team is happy to help.